Refund policy

♥ I only accept refund requests if:

- your package has not been sent

- your package has been returned to me

- your package got lost for months (the tracking number expired and you still didn't recieve it)

I don't take responsibility for damaged packages. That's on the shipping company who delivered it to you. I always use best-quality padded envelopes and the item barely ever arrives damaged or broken.

Buf it happens, I can always make it up to you with a discount on yournext order or a gift card.

♥ I'll contact you via email if the package returns to me as "non-claimed" to proceed with the resending or the refund.

I always provide the shipping company with the client's phone and email, so they SHOULD contact you in any of those ways if you don't answer the door or if it's stopped by customs. If you don't claim the package in the meantime it's in your country and the shipping company tries several times to hand it over to you without your response, it will be returned to my workplace.

If that happens I'll contact you via email ASAP offering a second shipping (costs of the second shipping will be on your client's behalf).

I can refund the item's price but not the shipping cost if your package is returned.

If I email you and you don't answer within 2 weeks I'll assume there's no interest in the returned items anymore nor the refund, and I'll put them with the rest of the stock. I won't insist a second time.

I don't take responsibility if passed those 2 weeks or more the client asks me to send their package again and there's no more stock of what they ordered.

Then there won't be a chance to get any refund.